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PATIENT Bill of RIGHTS

A patient has the right to be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.

A patient has a right to receive considerate care that is respectful of his/her personal beliefs, and cultural and spiritual values.

A patient has the right to have all things explained in terms that they can understand and for a prompt and reasonable response to questions and requests.

A patient has the right to know who is providing medical services and who is responsible for his or her care.

A patient has the right to be assured of the confidential treatment of disclosures in their record and to have the opportunity to approve or refuse the release of information, except when release of specific information is required by law.

A patient has the right to receive care in a secure and private environment so that the experience is positive and supportive.

A patient has the right to know what patient support services are available, including whether an interpreter is available if he or she does not speak English.

A patient has the right to be heard when they have a concern regarding quality of care or patient safety.

A patient has the right to be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

A patient has the right to refuse any treatment, except as otherwise provided by law.

A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.

A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, or physical handicap.

A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.

A patient has the right to express grievances regarding any violation of his or her rights, through the grievance procedure of the center which served him or her and to the appropriate state licensing agency.

PATIENT RESPONSIBILITIES

A patient is responsible for providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his or her health.

A patient is responsible for asking questions if they do not understand the directions being given.

A patient is responsible for reporting to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.

A patient is responsible for following the treatment plan recommended by the health care provider.

A patient is responsible for being on time and keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.

A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider’s instructions.

A patient is responsible for following health care facility rules and regulations affecting patient care and conduct.

Care You Can Rely On

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